Input details from each chat on this form - submit this form for each chat record in our Extendly portal!

Click to Access Chat Logs

Chat Number *

Full Name *

Email *

Date of Chat *

Chat Rating *

How long was this chat active? (Round to nearest whole minute) *

Reason for Chat (choose as many as apply) *

If Other selected, please describe reason:

Give a brief but clear description if the above Reasons don't match.

Chat details *

Ticket Number (if a ticket was created)

This is provided in the chat

Follow-up Required? *

This is to notify the Nerdly internal team that further support is needed.

What action items are required for our team? *

For this, we are looking for ideal steps that the internal Nerdly team needs to take to support this client, if anything is needed.

If the client chatted in multiple times to resolve this issue, how many chats did it take to resolve?

For this question, we are trying to determine the effectiveness and consistency that the chat support is giving to our clients - this helps us make sure that they are getting accurate support as well.